Terms and Conditions for Gardeners Surbiton

These Terms and Conditions set out the basis on which Gardeners Surbiton provides gardening and outdoor maintenance services to residential and commercial clients. By making a booking, the client agrees to these terms in full. They are designed to create a clear, fair, and practical framework for the supply of services, the handling of payments, the management of changes, and the allocation of responsibility where issues arise. These terms should be read carefully before any work is scheduled.

The expression “gardening services” refers to routine and occasional work such as lawn care, hedge cutting, planting, border maintenance, pruning, clearance, and similar outdoor tasks agreed in advance. Unless the parties agree otherwise in writing, all services are provided on the basis of the written or verbal scope confirmed at the time of booking. Any reference to the gardener in Surbiton, local gardeners, or the gardening team means the service provider acting under these terms.

These terms are intended for UK use and are to be interpreted in accordance with applicable law. They do not affect any rights that cannot lawfully be excluded under consumer legislation. Nothing in this document is intended to create a partnership, employment relationship, or agency arrangement between the client and the service provider. Each party remains responsible for its own obligations, subject to the limits described below.

Booking process begins when the client requests a quote, site visit, or service arrangement and provides the information reasonably needed to assess the work. This may include the size of the garden, the nature of the tasks, access arrangements, and any known hazards or restrictions. The gardening company may provide an estimate, a fixed price, or an hourly rate depending on the type of work and the amount of information available.

Any quotation or estimate given by Gardeners Surbiton is based on the details supplied by the client and on conditions that are visible or reasonably apparent at the time. If the actual site conditions differ materially from those described, the service provider may revise the price, the time required, or the scope of work. A booking becomes confirmed only when the client accepts the terms, and the service provider confirms availability in writing, by message, or by another agreed method.

For regular visits, the schedule may be arranged as a one-off service, a seasonal arrangement, or an ongoing maintenance plan. The client must ensure that the scheduled date and time are suitable and that access is available. If the work requires keys, codes, gate access, parking permissions, or particular entry instructions, these must be provided in advance. The client is responsible for ensuring that the area to be worked on is accessible and reasonably safe for the gardening team to carry out the agreed tasks.

Payments are due in accordance with the price and timing agreed at the point of booking. Unless otherwise stated, invoices are payable within 7 days of issue, and the service provider may require payment in advance for certain jobs, materials, or repeat appointments. For time-based work, charges may be calculated according to the actual time spent on site, together with any agreed travel, disposal, or material costs.

Accepted payment methods may include bank transfer and other methods confirmed in advance. Payment is not considered received until cleared funds are available. Where a deposit is requested, it may be used to secure the booking, reserve time in the schedule, or cover preparatory costs. Deposits are normally non-refundable except where the service provider cancels the job or where a refund is required by law. Late payment may result in the suspension of future services and, where appropriate, recovery of reasonable costs incurred in collecting overdue sums.

Additional charges may apply if the client requests extra work, larger-than-expected volumes of waste, or changes after the booking has been confirmed. If the gardening service proceeds on an hourly basis, the client accepts that the final cost may vary according to the complexity of the site and the tasks actually completed. The service provider will take reasonable care to explain any material increase before or during the visit where this is practicable.

Cancellations and rescheduling must be made with reasonable notice. Unless a different cancellation period is stated at the time of booking, the client should provide at least 48 hours’ notice to avoid a charge. If a cancellation is received after this period, the service provider may retain part or all of any deposit, or may charge a reasonable cancellation fee to reflect reserved time and administrative costs.

If the client requests a change of date, the service provider will use reasonable efforts to accommodate the request, but availability cannot be guaranteed. Where weather conditions, unsafe access, power failure, or other circumstances outside reasonable control prevent the work from being completed, the appointment may be postponed. In such cases, no liability will arise for delay, although the parties will try to agree an alternative date.

The service provider may cancel or suspend a booking where the site is unsafe, where access is not provided, where payment conditions have not been met, or where the client fails to disclose information that materially affects the work. If a booking is cancelled by the service provider for reasons within its control, any prepaid amount for the uncompleted portion of the service will be refunded or credited, unless otherwise agreed and subject to legal requirements.

Liability is limited to the extent permitted by law. The service provider will carry out gardening work with reasonable skill and care, but it does not guarantee specific outcomes where results depend on weather, soil conditions, plant health, prior maintenance, hidden defects, or factors outside its control. Advice given in connection with garden maintenance services is provided in good faith and should not be treated as a guarantee of future performance or survival of plants.

The client must notify the service provider of any fragile items, buried services, sprinkler systems, pet hazards, unstable structures, or other relevant risks before work begins. The gardener will take reasonable care when using tools and equipment, but the client remains responsible for safeguarding valuables, ornaments, and items that are left in exposed areas. The service provider will not be responsible for damage caused by pre-existing defects, ordinary wear and tear, hidden conditions, or the client’s failure to provide accurate information.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, the service provider will not be liable for indirect loss, loss of profit, loss of enjoyment, or consequential damage arising from the provision or non-provision of gardening services. Where liability is established, any compensation will be limited to the value of the relevant service, unless a greater amount is required by law.

Waste regulations apply to all clearance, pruning, hedge cutting, and similar work that produces green waste or other materials. The service provider will handle waste in accordance with applicable UK environmental rules, including proper segregation, transport, and disposal where such services have been agreed. The client acknowledges that some jobs may generate more waste than can be removed within the original quotation, and additional disposal costs may therefore apply.

Unless stated otherwise, the client is responsible for confirming whether garden waste should be removed, composted on site, left in a designated area, or taken away for licensed disposal. The service provider will not remove controlled, hazardous, chemical, or non-garden waste unless specifically agreed and lawful to do so. Items such as asbestos, paints, oils, sharps, contaminated soil, and electrical waste are excluded unless a separate written arrangement is made in compliance with all relevant regulations.

If the client asks for waste to be removed, the service provider may use third-party disposal facilities or carriers where appropriate. The client agrees to provide accurate information about the type and volume of waste generated. Any illegal dumping, misdescription of waste, or refusal to permit lawful disposal arrangements may result in immediate termination of the service and the recovery of any resulting costs, fines, or losses to the fullest extent allowed by law.

Materials, plants, and property supplied by the service provider remain its property until paid for in full, where applicable. If the client supplies plants, compost, tools, or other items, the service provider will use reasonable care in handling them, but is not responsible for poor quality, incorrect specification, or pre-existing damage. Natural variation in plants, growth rates, colour, and seasonal appearance is normal and does not amount to a defect.

The client should ensure that the garden contains no concealed hazards before work starts. This includes, without limitation, broken glass, exposed wiring, aggressive animals, unstable paving, hidden irrigation parts, and contaminated materials. Where the service provider discovers a hazard during the visit, it may pause the work until the matter is resolved or adjust the service scope if continuing would be unsafe or impractical.

If the service provider is asked to use ladders, machinery, herbicides, or other specialist equipment, the client must disclose all relevant site conditions in advance. Some tasks may be declined if they exceed safe working limits or require specialist competence, licensing, or equipment not included in the agreed service. The gardening team may refuse instructions that would breach health and safety duties, law, or professional standards.

Complaints and disputes should be raised as soon as reasonably possible after the issue is noticed. The service provider will review the matter in good faith and may ask for photographs, a description of the problem, or an opportunity to revisit the site if appropriate. The parties agree to try to resolve disputes informally before starting any formal claim, except where urgent legal action is necessary.

If a revisit, correction, or partial refund is appropriate, the service provider may offer one at its discretion and without admission of liability, provided this is consistent with consumer law. No waiver of rights will occur unless it is expressly agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue in force as far as permitted by law.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, or the services provided by Gardeners Surbiton will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.